Which report do I need?

If you want to…	Go to
Check whether a payment succeeded	Payments
Issue a refund or void a payment	Payments
See the fee and net amount on a transaction	Payments
Export transaction data for reconciliation	Payments
Respond to a customer dispute	Chargebacks
Track an open dispute	Chargebacks
Confirm a deposit was sent	Deposits
Find out why your bank deposit is short	Deposits, then Payments for the per-transaction fees

Navigate to Method Pay Reports

Click the Profile icon in the upper right and click Integrations.
On the Integrations page, click Payment Gateways.
On the Payment Gateways page, click View Method Pay transactions.

This opens your reports. The Payments tab is selected by default, with Deposits and Chargebacks alongside it.

Payments Report

The question it answers: What happened with this specific transaction?

The Payments report is the full record of every transaction processed through Method Pay, whether successful and not.

Use it when: a customer asks whether their payment went through, you need to void or refund something, or you're tracing a single transaction back to what you received.

Each row shows:

Column	Description
Created	Date and time the payment was created.
Type	*Payin: a payment: movement of funds from a Customer to you (the Merchant). All other payment types (Refunds, ACH returns, and chargebacks*) are related to a Payin (Which is the intial payment / transaction) it originated from.
Status	See next chart.
Amount	Amount for the current activity, before any fees are deducted.
Fees	Amount billed to you (the Merchant).
Customer	Customer name.
Method	Payment method including last 4 digits of the card or bank account.
Expected deposit date	The expected deposit date for the activity.
Ref Number	The unique identifier for this payment activity.

Payment Report Statuses

There are a number of statuses for each activity in the payments report. Each status is dependent on the type.

Statuses for Type Payin

Status	What it means	Money movement	Action required
Created	Created, awaiting approval. Interim.	None	None
Presenting	Presented on a terminal device, awaiting user action. Interim.	None	None
Authorized	Issuing bank has placed a hold (card only)	Hold only	None
Processing	Captured, funds moving. Interim.	In flight	Only free cancel/void window
Succeeded	Complete; funds available for deposit	Funds in	None
Failed	Failed to process	None	Check refusal code; retry if recoverable
Cancelled	Voided before settlement — full amount only	None	None
In Review	Flagged for fraud review by Method Pay	Held	Wait — resolves to Processing, Succeeded, or Cancelled

Another status you may see is "Scheduled". This is for future use. Contact our customization team on how to schedule payments.

Statuses for Type Chargeback

Status	What it means	Money movement	Action required
Created	Dispute opened	$20 dispute fee applied. Non-refundable even if won	None yet
Inquiry Action Required	Bank investigating pre-dispute	None	Respond. Free leverage, non-response raises escalation odds
Inquiry Processing	Inquiry response under review	None	Wait
Dispute Action Required	Formal dispute opened	Funds pulled from the Method Pay customer	Respond with evidence or accept
Chargeback Processing	Evidence submitted, under decision	None further	Wait
Provisional Win	Provisional ruling in your favour	None	Monitor. Can still be overturned
Pre-arbitration	Issuer challenges a dispute ruling with new information before formal arbitration, a second round on an already-decided case.	Extends exposure past the point most people think a dispute is closed
Arbitration	Card network makes a binding final ruling; typically carries a network fee in the hundreds, charged to the loser on top of the disputed amount.	If live, real chargeback downside is far above the $20 people quote
Won	Final ruling in your favour	Funds returned	None
Lost	Final ruling against	Funds stay with end user	None

There are two other statuses based on arbitration of chargeback:

Status	What it means	Notes
Pre-arbitration	Issuer challenges a dispute ruling with new information before formal arbitration — a second round on an already-decided case.	Extends exposure past the point most people think a dispute is closed
Arbitration	Card network makes a binding final ruling; typically carries a network fee in the hundreds, charged to the loser on top of the disputed amount.	If live, real chargeback downside is far above the $20 people quote

Statuses for Type ACH Return

Status	What it means	Money movement	Action required
Returned	ACH payin rejected by the receiving bank	See article How ACH Returns are handled.	Check return code; collect updated bank details if needed

Payment Details

Clicking any payment opens a detail panel.

Depending on the status, a button at the top will give you the option to act on the payment.

Cancel (void) a payment if its status is Processing and before the daily cutoff. Voids are always for the full amount.
Refund a payment once its status is Succeeded, in full or in part.

Two important fields to pay attention to:

Billing fee: Amount billed to you (the Merchant).
Net to merchant: Amount that actually reaches you after fees.

Chargebacks Report

The question it answers: What's being disputed, and does it need me?

A chargeback happens when a customer disputes a charge directly with their card issuer or bank rather than coming to you. The disputed funds are held by the issuer while the case is reviewed. That's different from a refund, which you initiate.

The Chargebacks report is the queue of every dispute against your account and where you respond to them.

For more information on responding to chargebacks, see Handling Disputes in Method Pay.

Two things worth knowing up front:

The issuing bank makes the final call, and that can take up to 50 days.
A chargeback fee applies when the chargeback is created, regardless of how it's decided.

Use it when: you want to see what's open, respond before a deadline, or check where a dispute stands.

Deposits Report

The question it answers: Where's my money?

The Deposits report shows the real-time status of every deposit Method Pay sends to your bank. By default you receive one deposit per US banking day, covering all payments released that day.

Each deposit shows one of four statuses:

Status	What it means
Processing	The deposit has been initiated and is on its way.
Succeeded	Method Pay has sent the funds.
Failed	The deposit didn't go through.
In Review	The deposit is being reviewed before release.

Method Pay fees are netted out of each deposit rather than billed separately, so the deposit total won't match your invoice total. For more information, see How Method Pay fees are applied to transactions.

Use it when: a deposit hasn't shown up yet. If the status is Succeeded and the funds still aren't in your account, that's a timing question for your bank. If it's Failed or In Review, contact your Method Pay support contact.