Whether you need to issue a return or respond to a payment dispute, Method Pay helps you handle reversals efficiently while keeping your records organized.
For any of these processes, you will first need to navigate to your Method Pay transactions.
Click the Profile icon in the upper right and click Integrations.
On the Integrations page, click Payment Gateways.
On the Payment Gateways page, click View Method Pay transactions.
Cancellations & Voids
A payment can be canceled, also known as voided, when the payment status is Processing and before the daily cutoff.
Payment Type | Daily Cutoff |
Card | 11:00 PM ET |
ACH | 9:00 PM ET |
Canceling a payment will void the full amount of the payment.
Cancel a weekend ACH payment
ACH payins processed on a weekend can be canceled or voided, up until 9:00pm ET on Sunday. If a banking holiday falls on a Monday after a weekend, then the payins processed over the weekend and the banking holiday can be canceled up until 9pm ET on the banking holiday.
Cancelling a Payment
In the default Payments tab, find and click the payment you want to cancel. It's status should be Processing.
A panel will open on the right where you can click the Cancel button.
Select a Reason for the cancellation, and click the Cancel button.
Refunds
Refunds can be issued for both credit card and ACH transactions, in full or partial amounts up to the original transaction total. The refund is processed back through the original payment method.
📌 Note: Only settled transactions (Status = Successful) can be refunded and is subject to a processing fee. Please see our Payment Processing agreement for more information. Voiding an unsettled authorization carries no fee.
Refund timing and what the customer sees
Card refunds typically take 5–10 business days to appear on the customer's statement, depending on the issuing bank. Method reverses the charge with the card network, reopens the original invoice (or creates a credit memo), and records the offset in QuickBooks.
Customers receive a refund receipt automatically once the refund is initiated.
Issuing a Refund
In the default Payments tab, find and click the payment you want to refund. It's status should be Succeeded.
A panel will open on the right where you can click the Refund button.
Select a reason for the refund, and then click the Refund button.
The panel will be updated to indicate this refund. If you scroll to the bottom, you will find the Refunds grid showing you the current status of the refund.
Chargebacks & Disputes
A chargeback occurs when a customer disputes a charge directly with their card issuer or bank, bypassing the merchant. When a chargeback is filed, the disputed funds are held by the issuer while the case is under review. This is distinct from a standard refund, which is initiated by the merchant.
Disputing to a chargeback
Either select the Payments tab or the Chargebacks tab, and select the Chargeback in question.
A panel will open on the right where you can click the Respond button.
Click the Dispute button to continue with the dispute of the chargeback.
You will need evidence to support your dispute case:
The evidence can include:
Receipt
Cancellation Policy
Proof of delivery
Rental Agreement
Recurring Billing Agreement
CVV2 Capture
Authorization
3DS Verification
Dispute Lifecycle
The dispute lifecycle follows three stages:
Dispute opened: The disputed funds are held by the issuing bank. The chargeback appears in the Chargebacks queue in Method Pay.
Accept or dispute: If disputing the chargeback, evidence can be submitted in-product. Relevant evidence includes receipts, proof of delivery, communication records, and signed service agreements.
Issuer decides: The issuing bank reviews all evidence and makes a final determination. Method records the outcome and adjusts the corresponding QuickBooks records. This process can take up to 50 days.
ACH disputes
An ACH dispute is distinct from a card chargeback. It occurs when a customer formally contests a completed ACH payment through their bank. The same evidence-submission and bank-decision process applies, and resolution can take up to 50 days.
📌 Note: An ACH dispute is not the same as a failed ACH transfer. A failed transfer means the payment could not be processed. A dispute means the customer is contesting a payment that did complete. They are separate events, but both carry a processing fee. Please see our Payment Processing agreement for more information.
Sync limitations for Refunds, Returns, and Disputes
Refunds, returns, and disputes do not automatically create or amend accounting records in QuickBooks at this time. The original ReceivePayment record remains, and the invoice balance is reduced, but the corresponding accounting adjustments must be applied manually.
📌 Note: Please contact our team for guidance on handling these accounting entries manually.