An activity type determines what kind of activity you are creating.
There are several activity types available in the stock version of Method:
Email Incoming: Log a received email.
Email Incoming & Outgoing: An email has been received and responded to.
Email Outgoing: Log a sent email.
Meeting: Log a meeting.
Other: This is a generic option meant to cover what the other types don't. You may find creating your own activity type more useful.
Phone Call Incoming: Log a received call.
Phone Call Outgoing: Log a placed call.
To-do: This can refer to many possible activities; commonly used for internal tasks not related to a specific contact.
Web Comment: When comments are introduced to your cases through a customer portal, or via a web-to-lead submission, they are called "Web Comments".
But the whole point of Method is to tailor your CRM experience to your business practices, so we’ve included an option to create a new activity type.
The following steps will show you how to create and edit activity types.
Note: The add and edit screens are laid out the same way, so we will go through how to create a new type. You can edit an existing type by clicking on it and changing the information in the fields. It's a Method best practice not to edit stock options, but you can create your own very easily.
Creating a Custom Activity Type
On your Method dashboard, click the vertical ellipses (
⋮) on the Activities App, and select Preferences.
Expand the Default Activity Type dropdown and then click Add / Edit List.
From here, you can choose to edit an existing activity type or create a new one. Click New Activity Type.
On the New/Edit Activity Type screen, you will see the following fields:
Activity Type*: Choose a unique name to reflect the type of activity.
Activity category: This will influence how your Activity Type List is filtered.
Description: This is useful if the type name is not descriptive.
Show on Calendar?: The activity type is visible on your calendar.
Cause Reminder?: An email reminder will be sent to the assigned user 15 minutes before the activity is due (if they have reminders enabled).
App specific?: When checked, the created activity type will NOT be seen or used in the Activities app or calendar.
Auto Create Follow Up?: This automatically creates a follow-up activity when this type is used. Clicking this option displays the below default options for this follow up:
Assigned To: Assign to a Method user.
Activity Type: Identify follow-up type.
Days Later: Days before follow-up should take place.
Activity Status: Default status of follow-up.
Activity Priority: Default priority of follow-up.
When you're all done, click Save.