Every time QuickBooks launches, I receive a request to install Method Integration. Is that normal?
Yes, that's normal for all shared InsynQ Desktop Accounts. Double-click the Method Icon from your Desktop or start menu and always click on Install for the first pop-up. This takes about 10 seconds, and you'll be prompted every time you open QuickBooks. InsynQ does offer another private cloud service, and if you have that service, the installation message will only appear during the initial setup.
Who do I contact if my internet does not work?
That's a job for your Internet Service Provider (ISP)! If your internet is working but you can't get onto InsynQ, drop InsynQ a line!
Who do I contact if transactions are not syncing between Method and QuickBooks?
Get in touch with the Support Team at Method for more assistance.
Can I leave my QuickBooks open 24/7, even when I’m not on InsynQ?
No, your terminal server session will be disconnected if you leave it inactive for approximately 3 hours.
Do I sign up for my InsynQ account through Method or through InsynQ
You need to contact InsynQ to set up an InsynQ account. If you intend to use Method Integration on InsynQ, let them know.
How do I log on to InsynQ and what are the system requirements?
Please refer to the InsynQ support and FAQ right here.
What happens if I decide to leave InsynQ for another hosted solution or having it local on my computer? Are there any special steps that need to be followed?
If you switch to a different QuickBooks file, you will need to get a new Method account. If you will be using the same QuickBooks file, you will have to perform a full sync once QuickBooks is set up on the new location.
I have set up my QuickBooks on InsynQ, but I still want to be able to log onto my QuickBooks file stored locally on my computer in my office/at home. What happens in this situation?
Doing this would result in you writing to two different QuickBooks files, each stored in different locations. Since that kind of defeats the purpose, we don't let you do it!