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Communications: View Sent Emails
Communications: View Sent Emails

View sent emails in Method and track open and click rates.

Updated over a week ago

Admin permission is required to access the Subscription settings.

If you are using Method as your email server, you will be able to see all your communication activity in your account. You can view the sent emails and track open and click rates.

NOTE: If you do not use Method as your email server, you will still be able to see your emails that were sent out. However, you will not be able to see analytics, like open and click rates.

Navigate to Communication Preferences

To view your sent emails, you will find it in your communication activities.

  1. Click your Profile icon in the upper-right and then click Account Settings.

  2. Select Communication.

  3. To see your emails sent, click Emails in the Activity section.

Emails Sent

The Emails Sent screen will list out all the emails sent out within a given time period.

  • Date delivered - Date email was sent

  • Delivery type - Type of delivery

  • Recipient, Sender, and Subject - Standard information regarding an email.

  • User - The Method user associated to this email

  • Status - At this time, these are the statuses available:

    • Bounce: Receiving server could not or would not accept the message

    • Clicked: Link within email was clicked on

    • Deferred:  Will be sent at a later time

    • Delivered: Received by recipient

    • Dropped: Issues with SendGrid SMTP and was not processed

    • Not Sent: Not yet sent due to an error that is displayed in the details page

    • Opened: Email was opened

    • Processed: Processed by SendGrid SMTP server

    • Processing: Processing to be sent out

    • Scheduled: Added to email queue

    • Sent: Sent to the recipient but not yet opened

  • Retry - Whether or not the email was retried if it was a failed message.

Retrying to send failed messages

Clicking on the Retry failed messages button will ask if you wish to retry sending failed emails from

  • the last 7 days

  • the last 14 days

Before doing this, make sure you have fixed the reason for the email failures.

Detailed views of email

Clicking on a row within the grid will bring up a detailed view of the email.

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