Admin permission is required to access the Communications settings.
If you are using Method as your email server, you will be able to see all your communication activity in your account. You can view the sent emails and track open and click rates.
NOTE: If you do not use Method as your email server, you will still be able to see your emails that were sent out. However, you will not be able to see analytics, like open and click rates.
Navigate to Communication Preferences
To view your sent emails, you will find it in your communication activities.
Click your Profile icon in the upper-right and then click Account Settings.
Select Communication.
To see your emails sent, click View all emails in the Email settings section.
Emails Sent
The Emails Sent screen will list out all the emails sent out within a given time period.
Date delivered - Date email was sent
Delivery type - Type of delivery
Recipient, Sender, and Subject - Standard information regarding an email.
User - The Method user associated to this email
Status - At this time, these are the statuses available:
Bounce: Receiving server could not or would not accept the message
Clicked: Link within email was clicked on
Deferred: Will be sent at a later time
Delivered: Received by recipient
Dropped: Issues with SendGrid SMTP and was not processed
Not Sent: Not yet sent due to an error that is displayed in the details page
Opened: Email was opened
Processed: Processed by SendGrid SMTP server
Processing: Processing to be sent out
Scheduled: Added to email queue
Sent: Sent to the recipient but not yet opened
Retry - Whether or not the email was retried if it was a failed message.
Retrying to send failed messages
Clicking on the Retry failed messages button will ask if you wish to retry sending failed emails from
the last 7 days
the last 14 days
Before doing this, make sure you have fixed the reason for the email failures.
Detailed views of email
Clicking on a row within the grid will bring up a detailed view of the email.
