The Contacts App allows you to view and edit contacts, customers, leads, and vendors within Method. 

For more information on the difference between contacts and customers, please view our article: What is a Contact.

Changes you make are synced between Method and QuickBooks, however, there are certain cases where Method purposefully does not sync to QuickBooks:

  • Customer Leads: Leads are not synced with QuickBooks but stay within Method. This keeps your QuickBooks clean.
  • Multiple Contacts: Method allows you to have an unlimited number of contacts for each customer. This is not true for all versions of QuickBooks. Other than the first and initial contact, any further contacts created in Method are not synced with QuickBooks.

Viewing a Contact

Selecting a contact within your contacts list takes you to a screen where you can view them.

Throughout this document, we will refer to whichever entity you are viewing as a customer. There are minor differences when looking at a customer, a lead, a vendor, and an employee, but these differences will be noted.

The contact screen is split. It will list both the contact and the customer it is associated with.

Above is a screenshot of a contact. Let's go into detail for each section. 

The Contact Header

The header at the top gives information about the contact and the customer it is associated with. 

  1. Edit Buttons: This dropdown button allows you to edit details of either the contact or the customer.
  2. Customer Information: Information about the customer (entity). To find this customer in QuickBooks, pay attention to the Shown in QuickBooks as field. 
  3. App Ribbons: The app ribbons shows related interactions and transactions. The Other Contacts fields displays other contacts are associated with the customer.

The Contact Details

The Contact Details section shows information about the contact.

  1. Title: For the title used before a surname: Mr., Mrs., Ms. and Miss. This will sync to the title field for those on QuickBooks Online, but will not for QuickBooks desktop. 
  2. Tags: Contacts can be categorized by tags. Customers cannot be tagged.
  3. Type: There are two types of contacts:
    - Main Contact: Syncs with QuickBooks Desktop and is called the Primary Contact.
    - Alternate Contact: Normally does not sync with QuickBooks. 
  4. Portal: The Contacts portal allows the contact to view their information and transactions.
  5. Edit Contact button: Allows you to edit the details of the contact.

The Customer Details

The Customer Details section shows information about the customer associated with the displayed contact.

  1. Type: This refers to the entity type.
    - Customer (syncs with QuickBooks): the individual or organization your company is billing.
    - Customer Lead (does not sync with QuickBooks): a potential customer.
    - Vendor (syncs with QuickBooks): a company or individual from whom your company purchases goods or services.
    - Employee (syncs with QuickBooks): an individual who works for you. 
  2. Depending on the QuickBooks version you are using, this will display:
    - Assigned To (QuickBooks Online): This is the Method User the customer is assigned to if you are on QuickBooks Online.
    - Sales Rep (QuickBooks Desktop): This is the Sales Rep assigned to the customer if you are on QuickBooks Desktop.
  3. Edit Customer button: Allows you to edit the details of the customer.
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