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Making a User Inactive

How to reduce the number of licenses in your account.

Admin permission is required to set a user as active or inactive.

If a Method user no longer needs access to your Method account, you can set that user as inactive.

When a Method user is set to inactive:

  • The Method user can no longer sign into the Method account

  • Their permissions to packs and apps are removed

  • The Method account is no longer charged for the inactive Method user

Another Method user with administrative permissions can activate the user again, however all the permissions will need to be set.

📌 Note: You cannot inactivate a user with Admin permissions if that user is the only user with Admin permissions (not including the MethodSupport user).

You will need to grant Admin permissions to another user before inactivating that admin user.


Setting a user to inactive

  1. Click the upper-right Profile icon and then click Account Settings.

  2. Click Users.

  3. Select the user you wish to manage and click on their name.

  4. Under User information, click Remove user access.

  5. You will be asked to confirm the deactivation. Click Confirm to remove their access.

The Method user is now inactive.

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