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How does Donor Pages handle existing Donors?
How does Donor Pages handle existing Donors?

What happens if a donor exists in Method:CRM when making a donation through Donor Pages?

Updated over a week ago

The Donor Pages app gives you a web form to collect donations from donors.

With each Donor that comes in, Method will need to decide on a Customer display name. QuickBooks requires this, and normally a user can choose what this will be as shown below in QuickBooks Online.

When Method creates this display name, it is based on the following:

  • If this is a corporate donation and the Company Name is filled in the form, the Display name given will be the Company Name.

  • Otherwise, the Name used will be the first and last name.

Once the name has been assigned:

  • Method searches for duplicates of this Name. A match is found if a record starts with the entirety of the name.

    • e.g. "Pop and Skate" matches "Pop and Skate Inc"

  • Method searches to see if the entered Email exists in.

Based on what it finds, the Web to Lead form continues as follows:

  • If a Name match is not found, a new donor is created.

  • If a Name match is found and the email also exists, then no new donor is created.

  • If a Name match is found but the email doesn't exist, then a new donor is created with the Name followed by a number indicating the number of existing matches. If that new name also exists, then a Name is created appended with the current date.

The above three cases cannot account for every situation where a donor already exists in Method. If you find a duplicate donor has been entered, you can manually merge those two records together either QuickBooks or Method.

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