Method FAQ

Frequently Asked Questions about Method

56 articles
Prepay PlanPay 12 months in advance on the Annual Prepay Plan.
Supported Tables for QuickBooks DesktopWhat tables do and do not sync between QuickBooks Desktop and Method:CRM.
Supported Tables for QuickBooks OnlineWhat tables do and do not sync between QuickBooks and Method:CRM.
Can I create a report listing leads or customers with their Sales Reps?How to sort your active customers or leads by Sales Reps assigned to them.
Can I link to the Customer Portal on my website?Where to find your customer portal link.
Can I manually change the currency for a specific invoice?For QuickBooks accounts with multi-currency is enabled, can the currency be changed for any transaction?
Can I Migrate One Method Account to Another?Account migrations from one Method account to another.
Can I put a shortcut to Method on my Desktop?How to provide an easy way to sign into Method from your desktop.
Can I see Screen changes in the Audit Trail?Using the App Management table to see changes to the screen in the Audit Trail.
Can an App be set to Read Only?How to allow your users to only view the records of an app.
Can Method Restore My QuickBooks Desktop file?Method should not be used to backup your QuickBooks Desktop file.
Cancelling Your Method AccountHow to cancel your Method account.
Comparing the New and Classic Versions of MethodThis article is intended for users of our Classic version of Method.
Do Custom Fields in QuickBooks Desktop sync with Method?How custom fields sync between QuickBooks Desktop and Method.
Do Custom Fields in QuickBooks Online sync with Method?How custom fields sync between QuickBooks Online and Method.
Does Method Support Avalara Tax?Does Method Support Avalara Tax in QuickBooks Desktop.
Does Method Support Multicurrency?Does Method support multi-currency in QuickBook Online
How are Time Zones set in Method?How to set the time zone and how it affects your Method users.
How do I avoid Method emails going to spam?What to do when emails from Method are marked as spam.
How do I change my Organization / Account name?How to change your organization name / account name and your URL.
How do I reset my password?How to reset your password or find your signin email credentials.
How does the Web to Lead form handle existing Leads?What happens if a lead is entered in a form and they already exist.
How does Donor Pages handle existing Donors?What happens if a donor exists in Method:CRM when making a donation through Donor Pages?
How do I delete a customer in Method?There are certain conditions that need to be met in order for a customer or a contact to be deleted or made inactive.
How do I find my Organization / Company Account name?Finding the name of your Method account.
How to add the Google Translate extension in ChromeTo view Method in other languages, you can install this extension on your Chrome browser.
How to Export Data to Print LabelsHow to export data to import into a program for mail merging and labels.
How to make a contact a Billing ContactHow to make a contact a Billing Contact on your Method account
How to open up the Console in Google ChromeFor when you need to troubleshoot.
How to Subscribe to Method or Update Payment InfoPay for your Method subscription, or use our portal to update your billing info and change your credit card number.
How to Use VLOOKUP in a SpreadsheetUsing VLOOKUP to cross reference a Contact's Record ID.
Is Method HIPAA compliant?Method is not HIPAA compliant.
Is Method SOC2 compliant?Method is not SOC2 compliant.
Is My Information Safe?Yes. Yes it is.
Is the Log4j Vulnerability an issue for Method?What the Apache Log4j Remote Code Execution Vulnerability is and whether it affects users of Method.
Mobile AppUsing Method on a mobile device
Should I Purge My Data in Quickbooks Online?QuickBooks Online should not be purged if it's synced to Method.
Should I embed video in my email campaigns?The short answer is no.
Restoring a Cancelled Method AccountHow to restore a Method account that has been cancelled.
Updating a dropdown field with the import toolHow to update a dropdown field using the import integration tool.
Using Method on MacHelps you understand the compatibility of Method with Mac
What is an Action Execution Error?Understanding Action Execution errors in Method.
What is General Data Protection Regulation (GDPR) and is Method compliant?Yes, Method is GDPR compliant.
What is "Wait for sync approval?"Understanding the "wait for approval before QuickBooks Sync" option in Method.
What is Multi-tenancy?Multi-tenancy is for companies who franchise.
What is the difference between Balance and Total Balance in the Customer Table?Balance vs TotalBalance in the Customer and Entity table.
Where can I Find Help for Method:ClassicHow to access the help center for the classic version of Method:CRM.
Where do I change my company address?Use QuickBooks to change your company address
Why are emails in email campaigns showing as blocked?If you aren't subscribed, emails in the email campaigns app may be blocked when sending.
Which browsers are supported?This article lists all supported browsers.
Why can't I see my past transactionsReasons you can't see past transactions in Method for QuickBooks Desktop.
Why do I have Duplicate Customers when I Convert a Lead?What causes the duplication of customers when converting a lead in Method.
Why does the customer balance not update after a customer makes a payment?Sometimes the customer's balance doesn't update right away, or not at all.
Why is my email status "blocked"?
Why is there a Payment transaction type when my gateway failed to process payment?The difference between a Payment transaction and processing a payment.
Will Condensing My QuickBooks File Affect Method?How condensing a Quickbooks file affects Method.